What we do with the information gathered

Our time banks require this information so that they can understand your needs and provide you with a better service, and particularly for the following reasons: 

  • internal record keeping 
  • TBUK, and the time banks, may use the information to improve our products and services 
  • TBUK may use anonymised data for statistical purposes, including, but not limited to, numbers of time bank members using the system, and how many hours have been exchanged – as displayed on the home page of Timebanking UK 
  • we may directly contact members in extreme circumstances during the time they are part of the system, if we deem there is an emergency or there is an issue with the data retention. 
  • We may also contact members directly if there is a change to this policy. 

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us by email to tol2@timebanking.org
or by writing to us at:
Timebanking UK
The Exchange
Brick Row
GL5 1DF.

Your rights

You may request to see a copy of the personal information a time bank holds about you. The law also provides you with other rights regarding your information including some around; correction of inaccurate data, objection to processing, moving your information to somewhere else, and in some cases, getting your information deleted. If you are unhappy with the way your data is being handled, you need to contact your local time bank broker/administrator.  If you are not satisfied with any response you may receive based on a complaint or concern about your personal information, you then have the option of contacting the Information Commissioners Office to take that complaint further.  The Information Commissioners Office will want to see that you have raised a complaint with the time bank first and if you have received a response before contacting them directly.  If you do wish to contact them, the address details can be found below: 

The Information Commissioners Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate) 
Website: www.ico.org.uk
Email: casework@ico.org.uk