Where we store your personal data

The data collected is stored in the European Economic Area (“EEA”). Currently, it is be processed by members of Timebanking UK, the developers of the software and in rare circumstances by staff at the database hosting company. By submitting your personal data, you agree to this storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. 

All information you provide to us is stored on secure servers. Where we, or our time banks, have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

Once we have received your information, we will use strict procedures and security features to prevent unauthorised access and we insist our time banks do the same. 

How long will we keep it for?

We will only keep this information for as long as necessary or as the law requires. For the purposes of this service we will keep this information whilst a member is a part of the time bank and for a period of no more than 24 months after.  If you wish to leave the time bank, you can do this at any time by contacting your local time bank broker/administrator.  

What if something changes?

If the information you provided changes, or your circumstances change please contact your local timebank co-ordinator.  If we need to change something, like who we want to share this information with, we will contact you to let you know. 

Your rights

You may request to see a copy of the personal information a time bank holds about you. The law also provides you with other rights regarding your information including some around; correction of inaccurate data, objection to processing, moving your information to somewhere else, and in some cases, getting your information deleted.  If you are unhappy with the way your data is being handled, you need to contact your local time bank broker / administrator. If you are not satisfied with any response you may receive based on a complaint or concern about your personal information, you then have the option of contacting the Information Commissioners Office to take that complaint further.  The Information Commissioners Office will want to see that you have raised a complaint with the time bank first and if you have received a response before contacting them directly.  If you do wish to contact them, the address details can be found below: 

The Information Commissioners Office, Wycliffe House
Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate) 
Website: www.ico.org.uk
Email: casework@ico.org.uk